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Citizen's Guide

The New Milford Police Department is committed to providing high quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us improve and achieve our goals.

Commending Exceptional Performance

The best way to commend the actions of a police department employee is to write a brief letter or email describing the incident and the actions you think were exceptional. This correspondence should be sent to the attention of the Chief of Police. Information such as date, time and location will help identify the employee if you do not know his or her name. If you choose not to write, you may ask to speak with the officer’s supervisor and make a verbal commendation.

Making a Complaint

If you are dissatisfied with the service provided by our personnel or agency and choose to make a complaint, we assure that all complaints will be thoroughly looked at in an objective and professional manner.  Complaints against department members may be made to any employee and will be accepted and documented regardless of whether the complaint is filed in writing, verbally in person, by mail, telephone, facsimile or electronically. Forms for filing complaints may be found under the Form Tab on this website, or may be obtained at the New Milford Police Department or New Milford Town Hall.